Convergence 2012 du 18 au 21 mars 2012

Sessions sur Microsoft Dynamics CRM :

Niveau : Découverte (100)

• Birds of a Feather: Microsoft Dynamics CRM
• Microsoft Dynamics CRM: Product Recap and Roadmap Primer
• Customer Service Excellence with Microsoft Dynamics CRM
• Building a Social Strategy for Your Business
• Microsoft Dynamics CRM for Banking: Winning and Retaining New Customers
• Microsoft Dynamics CRM for Insurance: Driving Growth and Customer Loyalty
• Microsoft Dynamics CRM for Public Sector: Transforming Policy to Economic Growth
• Microsoft Dynamics CRM for Oil Field Service Companies: Driving Sales, Service and Marketing Excellence
• Microsoft Dynamics CRM - Power of Possibilities
• Driving Marketing Effectiveness: Tips and Tricks with Microsoft Dynamics CRM 2011
• Getting Started with Your Social Technology Strategy
• Achieving Customer Service Excellence: Tips and Tricks with Microsoft Dynamics CRM 2011
• Driving Sales Effectiveness Using Microsoft Dynamics CRM 2011
• Best Practices for Managing Sales Teams and Collaboration
• Case Study: Microsoft Dynamics CRM Reporting
• Using Microsoft Dynamics CRM to Its Full Potential
• CRMUG DayONE Opening Session

Niveau : Intermédiaire (200)

• Harnessing Cloud Technologies with Microsoft Dynamics CRM 2011
• Microsoft Dynamics CRM Online and Office 365: Taking Advantage of the Cloud to Drive Sales, Service and Marketing Productivity and Collaboration
• Analytics Made Simple with Microsoft Dynamics CRM 2011
• A Practical Guide to Business Process Management (BPM) in Microsoft Dynamics CRM 2011
• Document Management and Collaboration Best Practices with Microsoft Dynamics CRM
• Performance Considerations for Microsoft Dynamics CRM
• Data Management Best Practices for Microsoft Dynamics CRM 2011
• Boost Your Sales and Marketing Productivity with Microsoft Dynamics CRM 2011
• Mobile Options for Microsoft Dynamics CRM 2011
• Integrating Your ERP System with Microsoft Dynamics CRM
• Top 10 Tips for Driving User Adoption in Microsoft Dynamics CRM
• Managing Complex Implementations of Microsoft Dynamics CRM
• Building an Extended CRM Application: For Non-Developers
• CRM Goes Metro: How Consumerization Will Change the Landscape of CRM (and the Apps You Use)
• Top 10 Solutions From the Microsoft Dynamics Marketplace
• Customization Tips and Tricks in Microsoft Dynamics CRM 2011
• Adopting a Cloud Strategy: Your Questions Answered
• Mobile CRM: Increasing Sales and Service Effectiveness
• Best Practices for Clean Data
• Using Microsoft Dynamics CRM to Enhance Sales Effectiveness
• Email Marketing Round Up

Niveau : Confirmé (300)

• Developer's Guide to Integrating Microsoft Dynamics CRM 2011 and Microsoft SharePoint
• Harnessing Social Technologies with Microsoft Dynamics CRM 2011
• Advanced Analytics for Microsoft Dynamics CRM 2011
• Drill Down: Solutions Management in Microsoft Dynamics CRM 2011
• Understanding the Microsoft Dynamics CRM Security Model
• How Microsoft Manages Your Dynamics CRM Online System
• Building Websites in the Cloud with Microsoft Dynamics CRM Online and Windows Azure
• Customer Care Accelerator R2 for Microsoft Dynamics CRM 2011: Drill-Down
• Optimization Tips and Tricks for Microsoft Dynamics CRM 2011
• Upgrading to Microsoft Dynamics CRM 2011: A Practical Guide
• Building Solutions That Are Maintainable and Upgradeable
• MVP Chat for System Administrators
• Top 10 Most Frequently Asked Questions of the the Premier Support Team
• What's Changed from Microsoft Dynamics CRM 4.0 to 2011 -- The Developer's Perspective
• MVP Chat for Developers

Niveau : Expert (400)

• Developer's Guide to Integration with Microsoft Dynamics CRM 2011
• Performance Planning, Tuning and Optimization of Microsoft Dynamics CRM 2011